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Star Winstead commented: 31 Jul Hi i fell like i am having and issue with a payout as well.. I have sent in all the proper documents. When i thought using Bitcoin was supposed to be anonymous.
So after I have sent in all my information with credit cards that don't even use on the site because I use Bitcoin they are telling me that in order for me to cash out in my Bitcoin that I have to take a selfie of myself holding an up-to-date newspaper with my ID and my wallets address.
Which I think is completely ridiculous. I have already sent in all the documentation that they require so really it's only day three into it but from the reviews that I read nobody's getting paid for months which is really sad because I'm quite a loyal customer when it comes to you my playing.
I'm just going to stick to Bovada and Slots LV because they are awesome have quick payouts and don't give you the runaround.
I would definitely give Bovada and Slots LV a try if you haven't if you're worried about payouts customer service anyting they are awesome and excellent at all of it.
I'll give you an update on how long it took or even if I got paid it all. NKelly commented: 24 Jun I've enjoyed playing at Planet 7 but after quite a while of no winning I moved on.
Well, it worked. Not with planet 7, BTC is no different from any other pmt methods. But, as it is said above, I keep getting the run around about how swamped they are.
Also, as this article states, play at your own risk. Like you say, their customer service is great. Everybody leads me to believe that things are being done, but to no avail.
I have talked to at least 15 different reps of customer service, who have been very service oriented. I have e-mailed 10 times with no responses anymore.
I'm considered a VIP3, but that doesn't mean a thing in real life to them. I am so frustrated with them that I called them out as cheaters and the rep assured me that wasn't the case.
That was 15 days agostill no action has been taken. If you have any advice on how to get my monies, please advise me.
THANK YOU GUYS for your service. I received a generic email saying congratulations, but nothing more than that yet. So we'll see. Donna commented: 1 Jun I have had a great experience with P7.
I have cashed out mucho bucks over the last few years with no problems. Karlene Smith commented: 30 May Used to be a good casino.
I have been waiting for payouts I cashed out in April. No money!!! MeShell Flynn commented: 23 May I have had serious delay issues concerning payouts.
After the initial approval, the actual payments take weeks to send then weeks to appear into your bank account, incurring additional fees.
I no longer qualify for substantial bonuses since I am now a winner so no good to them any longer. PAGANDA HOWARD commented: 24 Apr Planet 7 will not send me a my withdrawal for until I open a new bank account.
It's been almost a month since I requested my money. I wish I would have seen this article before depositing hundreds of dollars.
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Please note that all comments are moderated in accordance with the GamblingSites. Do NOT use them. They have refused to pay me my withdrawal for six months now!!
Do NOT use!! The payout time at Planet 7 SUCKS. It takes forever. But if you follow the fine print and jump through all the hoops with giving them I.
They WILL pay you eventually. It may take 3 months or longer… but they do pay. The ONLY reason I play with them is because I win with them.
Everything else about them sucks. You also have to read the bonus rules and STICK TO THEM. Another tip: the company that IS Planet 7 is also: Planet7 — Royal Ace — Silver Oak — Grand Fortune — Slot Madness — Captain Jack — Slots Garden — and Raging Bull.
Planet 7 and planet 7iz certainly look like the same casino. I have had nothing but trouble with P7oz. They are an unscrupulous casino and you should reconsider your rating of them.
I feel so powerless to do anything about this dishonest casino. Planet 7 sucks. I did withdrawal from them on August 16th. I waited over a month for them to deny me..
Saying i used multi free chips which isnt true.. Who can i talk to about this cause i have proof they lying. They are absolutely not fair and honest and they do not pay out, I deposited a few times, and finally won some money, I wanted to cash out and I submitted them photocopies of all my most sensitive documents and identifying information, Credit cards, and a signed paper they asked for, after waiting 2 weeks they did not email me back like they said they would within 5 business days and when I used my reference number to check the status via live chat, they said my casino access is revoked and account closed, I asked for a further explanation and was booted off the live chat and the website.
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We believe that the player had probably been paid. Delayed payment. Player had been waiting for the payment for months, things started to move after he made a complaint.
The player stated that he had been waiting for his winning for months. He had been contacting the casino via phone and they were never available to speak to him.
Finally, he filed a complaint online and received a reply from the casino about his payment being processed. No update since and the player has probably been paid.
Extremely long withdrawal process. Player had been waiting to receive his winning for a long time. The player stated that his withdrawal was approved at the end of November and was promised to receive the winning before Christmas.
However, in mid-January of , he still didn't receive anything. The player complained about not getting any of his winnings.
The player used to be a VIP member and had the first withdrawal approved in November and the second one in December However, in January , he still hasn't received anything and the casino support was not helpful to him either.
There was no reaction from the casino, no more update, the player has probably been paid. Extremely long withdrawal processing of a smaller amount.
The player complained about a late payment of his winning. About a one month after the player requested a withdrawal, they were approved but still hasn't received anything.
The casino reacted to the complaint but there is no more update since then and the player has probably been paid. The player sent requested documents several times and almost two months later he was told one document was still missing.
The player complained about casino not processing the documents he sent for the verification. Later on, the casino's representative told him his withdrawal was being processed, but the player received an email from the casino saying that there was still one document missing.
The player had sent it a long time ago. No more update since then, the player has probably been paid. The player was unhappy because of the long withdrawal process of over two months.
Chris requested a few withdrawals. The casino mediator replied and reassured him some of the payments were sent out. Long withdrawal process, the player has been waiting for his payment for over 2 months.
The player complained about a huge delay in payment. In the end, we believe that the player had been paid, no more update since.
Verz long withdrawal process. The player complained about not receiving his approved payments. The casino contacted him for further information about the withdrawal payment method, a casino mediator reassured him the payment was processed and would be received soon.
At the last update, the player has still been waiting for the payment, no more update since then, the player has probably been paid.
The player complained about not receiving his payment one month after he submitted a request. The casino told him a check would be sent out soon.
There is no more update from the player since then, he has probably been paid. Long withdrawal process. The player has been waiting for the payment for over 2 months.
The player complained about very long withdrawal process. He wasn't expecting the payment to arrive with a 2-month delay. Long withdrawal process where the player has been waiting for the payment for over 3 months.
His account was terminated, the issue got resolved. The player complained about a payment request that was approved almost 4 months ago and still wasn't being transferred.
To add more, his account was closed for no reason given by the casino. Finally, the casino mediator replied and had a look at this issue, the player has probably been paid.
Long withdrawal process where the player had been waiting for his payment for over two months. Player was complaining that he'd been waiting for his winnings for 2 months, after several attempts of contact casino stopped communicating with him.
Long withdrawal process, the player was waiting for his payment for over a month. The player was complaining that after a withdrawal request was approved, their winning should've been received within business days.
When no money arrived, the player tried to contact the casino, but they didn't respond to such a request. The player complained about very long withdrawal process experience.
He said this was the second time he had a delayed payment and was asking others if it happened to them too.
We believe the payment was received. The casino said it was a bank issue and asked the player to open a new bank account. The player is complained about not receiving his winning.
The casino says they kept sending it but it was being withheld by the bank. The player asked for checks instead of wire transfer but the casino said check would be withheld too and asked the player to open a bank account in a different bank, which player refuses to do.
No reaction from the casino, no more update from the player, the player has probably been paid. The player received a check with his winning but it got refused by the bank.
The player was complaining that he did receive a check with his winning but his bank marked this check as fraudulent and none of the player's three banks met the casino's wire transfer rules.
Casino's representative replied that she would look into this. No more update from the player who we believe has probably been paid. Delayed payment for over six weeks due to a withdrawal process.
The player was complaining that despite him being a VIP member, his payment was purposely delayed. When he asked the casino representative what happened, as he had complained before, he only got a vague reply.
Long withdrawal processing, player was waiting for his payment for over 2 months. Player was complaining about long withdrawal processing. The player kept contacting the casino but got no clear answer.
Long withdrawal process, the player had been waiting for their winning for over three months. The player was complaining because, despite a withdrawal request being approved, the payment was not transferred three months later.
In the end, the casino replied that the payment was sent for transfer. The player asked the casino for a proof but wasn't given any.
Since there were no new updates from the player, we think that they were paid in the end. The player was complaining that despite he followed all the rules and processes as required, he couldn't get any information from the casino about the expected time of his money transfer.
In the end, the player received his money the following month, but there were some issues with the bank accepting the check. No more update ever since then and since the player received the 1st check, he has probably been paid the rest of the winning.
The player complained about the casino not replying to him at all. The player was complaining about casino not reacting to his demands for information about his payment process.
Finally, he received a check and he got a reply from the casino's representative about expedited money transfer and explanation why U.
A player experienced issues with the funds' transfer and some payment methods were refused for payment in the US. There is no update ever since then but we believe that the player has probably been paid.
Long withdrawal processing and the player complained about huge delays in payment processing. The player was complaining about very long withdrawal processing and a constant prolongation of the process.
Finally, he got a reply saying that the casino had tried to transfer money to his account but it was rejected by the bank.
In the end, he found a transfer solution with the casino mediator. No update since then is available and the player has probably been paid.
Very long withdrawal process where the player felt that nothing was being done until they filled a complaint.
The player was complaining about being promised to receive their winning but they still haven't received anything.
The casino kept on communicating with the player and promised their payment would arrive, slowly, but surely. At the last update, they were still waiting for their last payment.
Player has probably been paid in full. The player received their 1st payment but four others had been extremely delayed.
The player confirmed receiving of the first payment and complaint was closed. Unfortunately, he had to reopen it one month later because there was a problem with the first two checks.
The other checks were good to go. There is no definitive information about when it was delivered to the player.
The player was waiting for the last payment for a while. The player's account was closed and his deposits were refunded.
The player received partial refund and was waiting for the last payment but it was seriously delayed and the case remains unresolved. The player canceled their withdrawal and decided to close the account.
The player requested a withdrawal but wasn't happy with the waiting time so decided to cancel the withdrawal and wanted to close their account, with a refund.
The casino confirmed that the payment was sent but it wasn't received by the player. Extremely long withdrawal process for no reason given.
The casino support didn't reply to their calls nor emails. Finally, they were promised by a casino representative to receive a tracking number for the payment but a week later they still didn't have it.
No more update ever since then and the player has probably been paid. Extremely long verification and withdrawal process. The casino kept giving the player fake promises, apologies, and excuses.
The player complained that he had made 3 withdrawal requests, first in October, but in December he still had no information about the casino approving any of his withdrawals.
He had sent required documents several times, still, he had no statement from the casino. We believe that the player has probably been paid.
The player complained about not receiving any confirmation about the money transfer even though the withdrawal was approved.
After filing a complaint, she received an email confirmation from the casino's finance department about a check being processed. No update since then is available but we believe the player has probably been paid.
The player's 1st and 2nd withdrawal method were declined by the bank and due to that, the payment was delayed. The player requested a withdrawal.
After few weeks following this complaint, casino informed the player that he won't be receiving money via bank wire or check because his bank refused both.
The casino accommodated the player with money gram payment method with five payments, of which only two out of them were received.
The player was updating complaint thread daily but stopped just after the player received first two payments.
Show 34 similiar complaints with 1, black points in total. Slow pay-out. The player had several withdrawals in the pending status for over 2 months.
Withdrawal request not paid. The player requested a withdrawal but for a long time, the casino had difficulties with the processing and refused to use an alternative method of funds transfer.
The casino was unresponsive. Very slow pay-out. The player requested a withdrawal and sent his documents for verification. Four months later, he still didn't get any response and he was still waiting for a cashout.
Long verificasion process. The player provided documents for verification in order to have her winnings transferred via bank transfer. However, even though she successfully passed the verification check no one contacted her as was promised and the money was back to her casino account as a withdrawable amount.
The casino support told her she needed to make a new request and send documents for verification again. Complaints on related Planet 7 OZ Casino Unspecified relation.
No reaction, passive regulator. Black points: for this casino. The player from Australia has requested a withdrawal more than three weeks ago. It has been pending since.
Casino stopped responding. Against fair gambling codex. Black points: 95 for this casino. We closed the case as unresolved because the decision of the casino was against our fair gambling codex.
Complaints on related Captain Jack Casino Unspecified relation. A player from the US had a problem receiving already approved withdrawal. Player had been waiting for more than a month.
After he sent the documents for verification multiple times and updated his payment methods as required, the casino answered he would get his winnings in 72 hours.
However, the player didn't receive his winnings. Casino claimed the money had been paid, the player still insisted on not having received anything.
The case is uncertain, we couldn't decide as none of the sides provided any evidence. Read more on: askgamblers. Black points: 25 for this casino.
Player's withdrawal request was denied due to unknown reasons. After the player submitted requested documents for verification 3 times in the row, the casino was still declining it.
The player had the same problem with the casino previously and once they complained publicly, their winnings were paid to them.
But this time, it was different because the casino wouldn't respond to them. No other details are available after this. Show 2 similiar complaints with black points in total 52 for this casino.
Delayed payment, status unknown. Black points: 24 for this casino. Extremely delayed withdrawal process. The player requested a withdrawal but it was delayed due to unknown reasons.
There is no other information available. Black points: 60 6 for this casino. Delayed payment. The player received only some of his money 1 of 2 withdrawals after almost 2 months, the casino claimed there was just 1 withdrawal from his account.
An uncertain case, no evidence shown. His withdrawal was approved on March 9th, , but it had been delayed. After complaining, the player received his winnings on April 21st, He received a response from the casino only after complaining multiple times.
No further evidence was provided by either side. No valid reason or excuse was given by the casino. German player had been waiting for 5 months, his withdrawal request was declined by the casino many times without a valid reason.
After a week, the casino replied they couldn't access his documents for verification. There was no further response from either side. In this uncertain case, we couldn't decide if the casino had a valid reason for delaying the withdrawal requests.
Show 2 similiar complaints with black points in total 12 for this casino. Complaints on related Royal Ace Casino Unspecified relation.
Insufficient evidence from casino. Black points: for this casino. Player was accused of multiple account holdings. After the player won while playing with a bonus, they were accused of multiple account holdings.
The player claimed they had only one open account. No more details are available. Black points: 53 for this casino.
Delayed payment, unclear case, the player had been claiming his winning for 8 months. The casino didn't react to his requests via phone, email or chat.
The player was considering a legal action against the casino. Despite providing all the necessary documentation for withdrawal, the casino was not replying to his requests and have blocked his account.
Player just got one reply saying the casino representative was out of office and would get back to him ASAP. The player was considering legal action against the casino.
No other updates since. Black points: 15 1 for this casino. Despite showing proof of processed transaction the casino insisted on its non-reception.
The player requested a withdrawal but the casino kept asking him repetitively for new proofs of identity, delaying the payout request.
In the end, the casino said that they had never received the deposit necessary for a valid play from the player.
The player showed a proof that the deposit had been deducted from his bank account. The casino stopped communicating. Disputed amount:??
Show 1 similiar complaints with 15 black points in total 1 for this casino. Black points: 13 for this casino. Player had been waiting for more than 3 months for his withdrawal request to be paid out.
The player complained it had been more than 3 months since his withdrawal request got approved and he'd been waiting for a cheque payment.
The casino was unresponsive. Black points: 85 8 for this casino. Player's account got verified, then he was asked to renew his driver's license due to it's approaching expiration.
The player thought the casino was giving him a run-around and was stalling his pay-out. The casino didn't react to this complaint.
Black points: 30 3 for this casino. Identity verification issue, casino required more documents, player refused to provide them.
The player complained that in order to validate a withdrawal request the casino asked for supplementary identity documents, the driver's licence had not been accepted as proof of identity.
However, the player felt it was not secure to send that kind of sensitive information to more parties and refused to do so. The casino was unresponsive to contact attempts in order to discuss this issue.
Delayed withdrawal due to repetitively incomplete documentation. The withdrawal request had been repetitively delayed due to continuous requests to send the most recent verification documents.
Each time the documents processing took several weeks and the player felt this was a neverending story.
The casino stopped communicating with the player and didn't react to this complaint either. Show 3 similiar complaints with black points in total 14 for this casino.
Black points: 15 for this casino. Delayed payment, the player received only half of his winnings.
He received half of the winnings after 6 weeks. Later on, the casino replied about the casino representative being out of office.
Then the casino claimed they had sent out the second half of the winnings by a bank transfer, but the player said he had never received the money.
We don't know whether the player has ever received the entire amount of his winnings. Black points: 61 6 for this casino. Withdrawal took too long, a check received after complaining publicly was refused by the bank.
Player was waiting for the payment of his winnings for over a month. Casino replied it had been processed, but until he made a public complaint the player didn't receive anything.
He then received a payment by check, however, it was refused by his bank. According to the last update, the player was in contact with his bank, trying to solve the issue with the check.
It is so far unknown whether the player received his winning or not. Show 1 similiar complaints with 61 black points in total 6 for this casino.
Delayed payment, likely paid. Slow payments. He had several unpaid requests pending on his account, which have already been approved.
He complained that he had to wait weeks or even months for his withdrawals. The casino replied to his complaint and informed him about his next incoming payment.
The player provided a chat transcript with the casino support confirming sending money to the processor. No reply from the player about the actual status so far, he has probably received the money.
Black points: 0. Misunderstanding — credit card used for the deposit had expired, there were issues with approving a new card to get the withdrawal processed.
Player had issues with getting his withdrawal approved because there was a misunderstanding concerning his credit cards. He made a deposit using one credit card, which had expired since depositing the money.
The player sent a new credit card details to the casino for verification, so that he could receive his winning. The casino assigned this to their fraud department.
Finally, the casino informed about working on this issue in cooperation with the player. The winning should be paid out soon or have been already paid out.
Show 1 similiar complaints with 0 black points in total. Complaints on related Slots Garden Casino Unspecified relation.
No reaction policy, passive regulator. Black points: 10 for this casino. The player's account was closed while their withdrawal request was still pending.
There is no further information available and the complaint remains unresolved. Black points: 97 9 for this casino.
The casino became irresponsive to the mediator and the player. No other information is available ever since then and the complaint was left unresolved.
The player requested a withdrawal but it had been delayed for a while and the casino presented the player with different excuses whenever they asked for an update.
There is no information available on whether the player received their winnings or not. The complaint remains unresolved. Disputed amount: R6, bonus money.
Complaints on related Planet 7 Casino Unspecified relation. The player had his withdrawal denied and his funds were seized, too, without an explanation from the casino.
Uncertain case. The player, Quentin89, complained that after he made a withdrawal request, it was denied and all funds were seized from his account.
Player didn't understand why and contacted the casino but received no explanation. Finally, a higher casino mediator replied to his complaint and it has probably been resolved.
There is no update available at this time. Black points: 69 for this casino. Long verification process without getting any answers from the casino.
The player, Matt, made a request for withdrawal, sent over the necessary documentation for verification several times, but got no confirmation from the casino.
On one occasion, they canceled some of his winnings for a reason of not playing according to the rules.
The player asked for an explanation, but none was given. No reaction from the casino, no more update. Black points: 31 for this casino. Tawni didn't respond to this reopened case and all.
But we believe that the player received the rest of their money. The player's three withdrawals were delayed for at least a month.
There is no further information. Black points: 16 for this casino. Long withdrawal process due to a software issue ending with an account closure.
The player complained that after he had won and was about to request a withdrawal, the casino software was unresponsive. He was told to wait a few minutes but when he logged back into his account, it was closed.
The player had issues with affiliate casinos before and was not happy with the way the Canadian casinos treat their players.
Casino replied without any resolution offered to the player. No more update from the player. After an approved and processed withdrawal request, the player didn't receive their winning.
The player had their first withdrawal request approved in October, but ever since then, they were unable to get any accurate information on the withdrawal.